Much ado about...

One of the things that amazes me most about our business is how we're always looking for an Enemy. It seems without something to rail against we're never really happy.
Back in the Neolithic period, it was Debit Cards. Then it was Gift Cards. The Internet showed up soon thereafter, sorta like Godzilla, there to destroy Tokyo and everyone in it.
Today, it's Amazon. If it's not "they're taking our customers", it's "they're destroying price stability", or "they'll soon have all the loyalty programs". For an entity not all that concerned about our channel, they sure make plenty of Scary Noises.
So we whip up a froth, take up our arms, and attack. But what exactly are we attacking? It seems sorta like this (there's volume, so feel free to crank it up:
Amazon probably doesn't even know about the armies poised to inflict Mass Chaos. And I'm guessing they probably don't care. But it's got us spun up into Righteous Indignation and allows us to ignore the changing marketplace in front of our eyes in favor of this faraway foe that may or may not be a long-term threat.
To Arms! To Arms!...
Pete


